Hey everyone!

With the Labour Day holidays coming up, we’d like to let you know about our upcoming working hours:

Thursday, May 1st: Our team will be off during Labour Day.
Friday, May 2nd: We'll also be off for an extended holiday break.

We’ll be back on Monday, May 5th, ready to respond to all messages received during this time.

In the meantime, if you need help, feel free to:

https://www.youtube.com/@AmeliaWordPressBookingPlugin/videos

https://www.youtube.com/@wpDataTables/videos

Thank you for being so understanding, and we hope you enjoy the long weekend! 

Okay
  Public Ticket #2773251
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Comments

  •  1
    Marion Vandystadt started the conversation
    May 10, 2021 at 5:35pm

    Hi,

    I can not send email notifications like Appointment Approved or even a test mail.

    I tried it with my google account and i also klicked to accept less secure apps.

    It does not show any error. 

  • [deleted] replied
    May 12, 2021 at 8:34am

    Hi Marion,

    thank you for reaching out to us!

    Are you using SMTP setup? Please check the points below:

      • SMTP Host – smtp.gmail.com
      • SMTP Port – 465 (SSL) or 587 (TLS)
      • SMTP Secure – SSL, TLS or Disabled
      • SMTP Username – Your Gmail address
      • SMTP Password – Your Gmail password

      For Gmail, it is also necessary also to turn on the “Allow less secure apps” option in your Gmail account.

    Also, issue with email notifications could be caused by several reasons:

    1. Your hosting provider is blocking all 3rd party settings, and only allowing their SMTP (or other) settings. 

    2. Your website has PHP version less than 7 

    3. The credentials are not correct 

    4. There's something else blocking the notifications from being sent. 

    5. If you're using Gmail, please make sure "Allow less secure apps" is enabled.

    Please check these points, and let me know if you were able to resolve the issue. If you're still not able to resolve the issue, we'll need to remote into your website, and see what's going on (for that please send a temporary WP Admin credentials, however, make sure to mark that reply as private, as this is a public ticket).