Hi Kimberley,

thank you for reaching out to us!

I apologize for the later response, as we don't work on weekends.

Basic is a paid version as well, it just does not include the Packages of Services feature (this feature is only in Pro and Developer versions).

There is also Amelia Lite which is free; 

 the difference between free and payed version is in features, first of all in paid version we have unlimited employees while in free version there just one provider, no employees.

You can setup this single employee, "provider", in Settings.

Some limitations of the Lite version:

Booking search view and catalog view are not included.
Export option is not supported.
Filters on the pages are not supported.
Coupons are not included.
Group services are not supported.
Adding the Locations is not included.
Customisation options are not included.
You can only use Approved and Pending notifications, other types of email notifications are not supported.
Only basic plugin settings are supported.
Google and Outlook Calendar synchronisation is not supported.
Zoom integration is not supported.
PayPal and Stripe payment types are not supported but you can use On-site payment type.
Access to our premium support system is not included.

You can instal free version and you will see what options are locked, with Basic license you unlock all the features and support for one domain.