As previously announced via banners and our newsletters, support is no longer available through this platform.
For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.
You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.
Paid customers: Please log in to your store account for support.
Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com
Hi, I am trying to add a package following the docs and the "Add package" option doesn't appear, only add service.
I realise the issue now. I was of the understanding that Basic = Free version and Pro = Paid.
Hi Kimberley,
thank you for reaching out to us!
I apologize for the later response, as we don't work on weekends.
Basic is a paid version as well, it just does not include the Packages of Services feature (this feature is only in Pro and Developer versions).
There is also Amelia Lite which is free;
the difference between free and payed version is in features, first of all in paid version we have unlimited employees while in free version there just one provider, no employees.
You can setup this single employee, "provider", in Settings.
Some limitations of the Lite version:
Booking search view and catalog view are not included.
Export option is not supported.
Filters on the pages are not supported.
Coupons are not included.
Group services are not supported.
Adding the Locations is not included.
Customisation options are not included.
You can only use Approved and Pending notifications, other types of email notifications are not supported.
Only basic plugin settings are supported.
Google and Outlook Calendar synchronisation is not supported.
Zoom integration is not supported.
PayPal and Stripe payment types are not supported but you can use On-site payment type.
Access to our premium support system is not included.
You can instal free version and you will see what options are locked, with Basic license you unlock all the features and support for one domain.