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  Public Ticket #2770167
AMELIA REFUND QUESTION
Closed

Comments

  • Tony Valverde started the conversation
    May 6, 2021 at 2:38pm

    I have requested a refund of AMELIA since Support Team doesn't resolve the problems generated in the plugin.

    I requested it and the bottom seems grayed out, but now that I visit the page it does not appear at all.

    Do you know if this is normal or they cancelled my request???

    I'm very dissapointed of this plugin, the disinformation and the impossibility to contact directly with support team is frustrating and dissapointing.

    I hope that they give my back the money since I requested the refund on time.

  •  1
    Ralph replied
    May 6, 2021 at 4:16pm

    I agree. The support is terrible. I'm very disappointed in the support and the period of time it takes for help. I hope you get your refund.

  • Tony Valverde replied
    May 6, 2021 at 5:33pm

    Thanks for your answer Ralph. Hope you get the help you need with Amelia.

    All the best,

    Toni

  • [deleted] replied
    May 7, 2021 at 5:31am

    Hi Tony,

    thank you for contacting!

    You are right - after you submit a refund request, you will not receive any confirmation emails, but you will see that the button is grayed out:

    9137845838.png

    That means that the refund request is successfully submitted, and that you will receive your refund in 5 - 7 business days. Please let me know if 7 business days have passed since, so that we can checksmile.png

    Hi Ralph; please feel free to open up a new ticket for any assistance you need. Our work hours are 10:00 - 17:00 (can vary up to 1-2 hours) CET Monday - Friday, so you can expect a response from us then. We have a response time limit 3-5 days but we mostly respond to tickets in 24 hours on work days. 

  • Tony Valverde replied
    May 7, 2021 at 2:29pm

    Thanks Ivana for your answer. It helps a lot. I will wait for 7 bussiness days and if I haven't received anything I contact you back.

    Thank you again.