Could we kindly ask you to share the file with us? You can simply send us the link to the file where we can download it and we will try to recreate the issue on our end and try to find the best solution.
I've set the "show a horizontal scroobar" as image attached but using iphone with safari, chrome and firefox the scrollbar is not visible. Could you help me?
Could you please check if the Scrollable option is enabled, if yes please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
After our testing we can see the scrollbar works on Chrome and Safari on an iPhone 11, and on Android devices. On an iPhone, though, it shows up only when you start scrolling, so that may be a bit confusing, but that's coming from iPhone, not wpDT.
If you can't scroll either way, try deleting cache and let us know if it works.
When I import an excel file the values are modified: if one cel is 100,00 the values imported is 10.000,00.
Here I can't attach the excel file.
Could you help me?
Thanks
HI Andrea,
Thank you for your purchase.
Can you please check if the number format in the file is the same like in the wpDataTables main settings (attachment)
Both number formats must be the same.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Yes, it the same see attached
Hi Andrea
Could we kindly ask you to share the file with us? You can simply send us the link to the file where we can download it and we will try to recreate the issue on our end and try to find the best solution.
Thank you
Hi, here the link http://www.barroccu.com/dev/sicav/wp-content/uploads/2021/04/Dati.xlsx
Thanks in advance!
Hi Andrea
In the file you sent us the decimal separator is a point
If we create a table with this file and the number format is 15.000,00 we will get this result
but if we change it to 15,000.00, we will get the correct format
Please try reformatting the excel file and give it another go.
Let us know if it works.
Hi Blaženka, thank you!
I have an other issue with a table.
I've set the "show a horizontal scroobar" as image attached but using iphone with safari, chrome and firefox the scrollbar is not visible. Could you help me?
The table is the "track record" here: http://www.barroccu.com/dev/sicav/products/
You are most welcome
Could you please check if the Scrollable option is enabled, if yes please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Hi Blaženka,
were you able to access the website?
Do you need further information?
Thanks in advance!
Hi Andrea
I forwarded this to our developers to have a look. We were able to log in, thank you for providing the information.
I will update you as soon as hear back from them.
Thank you for your time and patience.
Hi Andrea
Thank you for your patience.
After our testing we can see the scrollbar works on Chrome and Safari on an iPhone 11, and on Android devices. On an iPhone, though, it shows up only when you start scrolling, so that may be a bit confusing, but that's coming from iPhone, not wpDT.
If you can't scroll either way, try deleting cache and let us know if it works.
Hi Blaženka,
we have tested on iPhone X and 12 but the scroll bar is not visible neither when we start scrolling.
We have tried deleting the cache but the bar doesn't show up (only on Apple device). Attached 2 sample from the devices.
There is an other way to show the scroll bar?
Thanks in advance!
Hi Andrea
I forwarded this to my colleagues in development to take another look.
I will update you with any new information I get.
Thank you for your time and patience.
Hi Andrea
Thank you for your patience.
Please try adding the CSS code from this thread and do let us know if helps.