Okay
  Public Ticket #2769070
One employee, two 'tickets'
Closed

Comments

  •  2
    Bence started the conversation

    Hello!

    We have a traumbulin park which is the one and only employee in Amelia.

    We would like to sell 1 hour and 2 hour tickets which are the services.

    The problem is when someone book a 1 hour ticket for example on Monday 9.00 am, the other people can't book 2 hour ticket from 9.00 to 11.00 am, however the employee and the service capacity both set to maximum 50 people.

    Is there any solution to solve this?

    Thank you very much in advance.

  • [deleted] replied

    Hi, Bence!

    Thank you for choosing Amelia.

    As far as I understand, you have one "Employee" and two Services, and you want these services to be available at the same time?

    Amelia was created the way that in order to avoid overbooking, it restricts booking of two different Services with the same Employee.

    Therefore, you can use a workaround: you can create a second Employee, and since each Employee needs to have a unique email address so the second Employee will have also. This can be solved if you plan to use Gmail by adding +number before @ for the same email address (like [email protected] and [email protected]) and then you will be able to create different email addresses but all emails will go to the same email address.

    On the front-end, the selection of Employees can be hidden with a simple CSS code. So your customers won't have to choose them while booking.

    Hope that will help.

    Best Regards.

  •  2
    Bence replied

    Hi, Liza!

    Thank you very much for your help. It was very helpful but there is one more issue.

    I would like to set the max. capacity to 60 in each appointment. For example on Monday from 09.00 to 10.00 there are 60 places, from 10.00 to 11.00 there are 60 places. The customers can buy 1 hour ticket and 2 hour ticket as a service. If someone buy 1 hour ticket from 09.00 to 10.00 and bring 29 friends, then the next customer, who would like to come also with 29 friends, should be able to book from 09.00 to 11.00 with 2 hour ticket.  

    If I create two Employee, how can I set the max capacity to 60 in each appointment?

    Thank you in advance for your help!

  • [deleted] replied

    Szia, Bence!

    I'm glad I could helpsmile.png

    But how exactly do you use Services? Did you set Service A 9 am - 10 am and Service B 9 am - 11 am, or some other way? Because the Capacity depends on Services rather than on Employees. And also, do you use some other plugin for ticketing, or everything is happening only inside Amelia?

    Best Regards. 

  •  2
    Bence replied

    Szia! :)

    Yes, everything is happening only inside Amelia.

    The services are the 'ticket variations' now. So we have two services at the moment: 1 hour ticket, 2 hour ticket. The 1 hour ticket is set to 1 hour service duration and the 2 hour ticket is set to 2 hour service duration.

    We have a trampoline park (that is the employee at the moment) where we can handle 60 guests/hour. The problem is:

    -If I create 2 employees as you suggested and I set their capacity to 60-60, then 120 guest can book for an appointment all in all which is too many.
    -If I set their capacity to 30-30 for example, then a guest can't book for a group with 31 members.

    Best Regards,

  •  2
    Bence replied

    Hi Liza!

    Is there any possible solution maybe?

    Our problem is still if every employee can provide appointments for that service, the number of employees will multiply available time slots.

  • [deleted] replied

    Hi, Bence!

    Sorry for the delayed response, we don't work on weekends.

    Thank you for the clarification.

    Your case is easy but yet quite complicated. There are some limitations in Amelia: if you have 2 Services with one Employee, then if a time slot is booked for Service 1, it won't be available for Service 2 (as you said in your initial ticket). But if you add two Employees, then the Capacity can't be dynamically changed, so if you set capacity to 30 and 30, then if Service 1 was booked 29 times, Service 2 will be available still only for 30 Attendees and not to 31. And since you can't set a different Capacity for the 2nd hour of Service 2, it can be also available only for 30 persons. In other words, it's not possible to calculate the Capacity of two Services together. 

    I only see one workaround here: to create one Service with one Employee, Capacity is 60 attendees and duration is 1h, and then add an Extra with a duration 1h, so if a Customer wants to book for 2 hours, he/she will just add this Extra to the bookings. 

    Best Regards. 

  •  2
    Bence replied

    Hi Liza!

    Thank you for your reply.

    Is it possible with Extra to reduce the available slots? If someone book a 1 hour ticket from 09.00 to 10.00 and add an Extra 1 hour service, then I would like to reduce the available slots both for the 09.00-10.00 and 10.00-11.00 appointment from 60 to 59.

  • [deleted] replied

    Hi, Bence!

    It's possible to set a limit for Extras for one booking, but not the entire Service. 

    The Extras will be available only for people who booked the first Services, so if you set the capacity to 59, and there will be 59 bookings for 9 am - 10 am time slot, then only clients from these 59 attendees will be able to "prolong" the Service and book 10 am - 11 am time slot. But then somehow you will have to make the 10 am - 11 am slot unavailable for new bookings (not from these 59 original attendees).

    To be honest, I have to brainstorm with my colleagues regarding your case, since maybe it's me who doesn't see any other ways to resolve it.

    I will get back to you tomorrow, probably with a new solution.

    Best Regards. 

  •  2
    Bence replied

    Hi Liza!

    Thank you very much. The problematic part is that we 'somehow have to make the 10 am - 11 am slot unavailable for new bookings'. It should work automatically somehow.

    We would be very grateful if you can suggest a solution after the brainstorm.

    Best regards.

  • [deleted] replied

    Hi, Bence!

    So, my colleagues confirmed that there's no such an option in Amelia to set one Capacity for two Services. And that the workaround that I suggested to you is the only way to achieve that. 

    I got an idea and it seems to work:

    1. In Amelia -> General settings you set the Default time slot step to 10 mins, enable the Use service duration for booking a time slot, and Include service buffer time in time slots options:

    8576984798.png

    2. You create only one Service and set its capacity to 59, duration to 1 hour, and the Buffer time after to 10 mins, and then add an Extra to this Service with a duration 1 hour as well.

    3. You create one Employee, set his/her working time to 9 am - 11.10 am, and assign this Service to the working hours:

    2977934839.png

    And in the end, it should work the way you require.

    Please test it and let me know.

    Best Regards. 

  •  2
    Bence replied

    Hi Liza!

    Thank you for your reply.

    Unfortunately, the 09.00-11.00 time slot just an example. It should work from 09.00 to 20.00 and be able to book also 1 hour tickets and 2 hour tickets in every slot.

  • [deleted] replied

    Hi, Bence!

    You basically can set each 2-hours slot this way. 

    It's the only solution I can suggest to you at the moment, I'm afraid.

    You can suggest that as a feature request here, or check if this request was already submitted and vote for it. 

    Best Regards.

  •  2
    Bence replied

    Hi Liza!

    Thank your very much for your help. I'm afraid it won't help but your ideas were very helpful.

    You can close the ticket.

    Best Regards,

  • [deleted] replied

    Hi, Bence!

    Sorry that I couldn't really help.

    Best Regards.