As an employee, I logged in to my control panel in order to add a new appointment and a new client (see image STEP 1).
I clicked + NEW APPOINTMENT and the system shows me a list of clients (see image STEP 2), but in this case is a new client and Iobviously is not on the list... if I want to add a new one, I don´t see a link to do that... as an employee where do I go to add a new client? .....
(#2)
If I´m a reglar client and I want to make an appointment for later today, the system is not showing availability, even for the next couple of days. (see image AMELIA 1) the image shows the calendar without availability for next couple of days even though there are not clients for those days. How can we fix this?
1 - There isn't a possibility for employees to create new customers with Amelia's current built-in features, unfortunately, they can only book appointments with already created customers. We have that option in our to-do list for future improvements of the plugin, but at the moment we can't say for sure when it could be implemented.
2 - Please check out what you have set for the option 'Minimum time required before booking: ' that can be set for all services in Amelia -> Settings -> General or per service when you open/edit a service under the Settings tab.
If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.
Hi
(#1)
As an employee, I logged in to my control panel in order to add a new appointment and a new client (see image STEP 1).
I clicked + NEW APPOINTMENT and the system shows me a list of clients (see image STEP 2), but in this case is a new client and Iobviously is not on the list... if I want to add a new one, I don´t see a link to do that... as an employee where do I go to add a new client? .....
(#2)
If I´m a reglar client and I want to make an appointment for later today, the system is not showing availability, even for the next couple of days. (see image AMELIA 1) the image shows the calendar without availability for next couple of days even though there are not clients for those days. How can we fix this?
Thank your for your quick response
Hi ALFREDO,
1 - There isn't a possibility for employees to create new customers with Amelia's current built-in features, unfortunately, they can only book appointments with already created customers. We have that option in our to-do list for future improvements of the plugin, but at the moment we can't say for sure when it could be implemented.
2 - Please check out what you have set for the option 'Minimum time required before booking: ' that can be set for all services in Amelia -> Settings -> General or per service when you open/edit a service under the Settings tab.
If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.
I'm glad to see this ticket has been resolved.
We'll close it now, but if you have any other questions or issues, please feel free to open a new one and we'll gladly help you out!
Kind Regards,
Aleksandar Vuković
[email protected]
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