We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello.
Please help me if I have a problem with syncing google calendar. Looking at your Docs, amelia and google calendar are in sync.
I would like to link with other companies' reservation sites around the google calendar, but one company has been able to do it without problems and the other cannot.
Reservations from instabase are reflected in the google calendar and are also reflected in amelia, but reservations from amelia are displayed in the google calendar but not reflected in instabase.（instabase=reservation sites）
When I inquired, I received the following answer.
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In the "Amelia" you are using, the created schedule is treated as "tentative", so there are some events that are not reflected in the instabase.
On the Instabase, only the confirmed status is reflected, so
Calendar information created by Amelia will not be imported.
If the above problem is solved, you can get the information of the written in-house reservation via Google Calendar, so
Excuse me, but is it possible to ask Amelia if she can specify the Google Calendar appointment as "confirmed"?
We apologize for the inconvenience, but we do not recommend tentative reservations.
There are no plans to import "tentative" in the system.
We would appreciate it if you could confirm whether you can create a schedule in the "confirmed" state when creating a schedule.
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It's a very important issue for me because of the potential for double booking. Is there any solution to this?
For reference, the image sent from instabase is also attached.
Thank you for your cooperation.
Hello Tomoya
These statuses (confirmed, tentative and cancelled) are optional, and we did not work with them. Amelia creates busy events in Google Calendar, and busy events are taken out of the linked employee's availability based on that status.
I don't know how you enabled this status, and I was not able to find it in the developer's Console in Google. Either way, the plugin can only create events with the Busy status, and if you change it to anything else, it will not work in Amelia. See if there's an option to disable these statuses, since they are optional anyway, and check with instabase if they can obtain busy events from the calendar.
Kind Regards,
Aleksandar Vuković
[email protected]
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Thank you Aleksandar.
The result is disappointing, but I will try to contact Instabase again.
Please let me know if there is any good way.
Hi again Tomoya
One of our developers checked this out, and we've got a solution for you. Please download the attached file, and extract its contents to ../wp-content/plugins/ameliabooking/src/Infrastructure/WP/InstallActions/ and to ../wp-content/plugins/ameliabooking/src/Infrastructure/Services/Google/
Then, deactivate and activate the plugin, and the statuses from Amelia will be saved as "Confirmed" by default.
If by any chance, it's not set to "confirmed" by default, you can go to your database, access wp_options database table, and search for option_name "amelia_settings". In it (when you edit the row), you'll see this:
{'googleCalendar':{'status':'tentative'}}Change 'tentative' to 'confirmed' and that is it.
You shouldn't have to do this, but just in case.
This will be included in the next update, so you won't be facing this issue anymore.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Thank you Aleksandar!
With the calendar working with instabase, I don't have to check my email multiple times anymore.
thanks so much.
You're welcome, Tomoya
I'm glad to hear this issue is now resolved.
If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables