We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2766545
Number format messing up graphs
Closed

Comments

  • Oscar started the conversation
    May 3, 2021 at 8:06am

    Hi,
    I'm having some issues with the number format setting. As seen in the "graph-1"-image, the thousand separator is a comma (the "15,000.00"-option in the settings). When I change it to "15.000,00", which is what I want to display, nothing happens - even though I clear my cache and all.

    Furthermore, changing the number format somehow messes up a few other graphs. See images "graph-2-correct" & "graph-2-incorrect" for comparison. The "correct" is shown when the thousand separator is a comma, and the incorrect one is when I change the settings.

    I appreciate any help you can give me!

    Kind regards,

    Oscar

  • [deleted] replied
    May 5, 2021 at 4:02pm

    Hi Oscar

    Thank you for reaching out to us.

    Chart engines do not inherit the number format you set up in wpDataTables, and there are no built-in options to change the number format in the chart, but you can use wpdatachart callbacks. Every chart exposes several options that customize its look and feel. Charts usually support custom options appropriate to that visualization.

    You can take a look at this page in our FAQ section and see how this can be done.

    I hope this helps, do let us know if you need any further assistance.