A person booked a class for the next morning and did not receive the confirmation email with a Zoom join link.
Even if the person provided a wrong email address it would have been included in the participants list, under Amelia -> Appointments but it's not there. However, Stripe shows the payment has been made.
Do you have an idea what might be causing this issue? It has happened twice to the same person - a regular participant.
Sorry for the delayed response, it's a National holiday in our country.
And thank you for choosing Amelia.
As far as I understand, a Customer booked an appointment, the payment was made through Stripe. And after that, this Customer didn't get the email notification, and also you don't see his/her booking on the back-end, is that correct?
Basically, notifications are being triggered by the "Congratulations!" page with a trophy image, so if this Customer was too impatient and left the site earlier than the page was loaded, then it could be the reason why the notification wasn't sent. However, if you don't see the booking on the back-end, it must be something different.
Another client has experienced the same issue. She paid for a class yesterday and did not receive the confirmation email with a Zoom link. Also, she did not appear under Amelia -> Appointments. She did her booking 20 minutes later and there was no issue. It has happened to her before. So, it's twice for her.
That's a serious problem because some people are paying for classes which are unable to attend for the above reasons. May I send you the admin login details for an investigation?
Also, could you please provide us with more details about this "lost" booking? The name of the Client, appointment time. If you have any proofs of the payment, like a screenshot or an email, they will be also very helpful.
If you post all these details as a private reply only, no one except for us will have access to them.
Just to let you know: I'm still waiting for a response from our developer. We are preparing a new update, so our dev team is extremely busy these days. Hope I will receive some news from them soon.
Sorry for the delay, it was an extremely busy time due to the new update.
After some tests and investigations, our developers came to the conclusion that Stripe API doesn't need to be updated.
Our developer enabled "Run post-booking actions immediately" - it's a new hidden setting in Amelia General Settings, which runs post-booking actions (creation of the appointment, email sending, Google or Calendar event creation) right away. It may cause some slower loading, but it should help.
Hello,
A person booked a class for the next morning and did not receive the confirmation email with a Zoom join link.
Even if the person provided a wrong email address it would have been included in the participants list, under Amelia -> Appointments but it's not there. However, Stripe shows the payment has been made.
Do you have an idea what might be causing this issue? It has happened twice to the same person - a regular participant.
Kind regards,
Richard
Hi, Richard!
Sorry for the delayed response, it's a National holiday in our country.
And thank you for choosing Amelia.
As far as I understand, a Customer booked an appointment, the payment was made through Stripe. And after that, this Customer didn't get the email notification, and also you don't see his/her booking on the back-end, is that correct?
Basically, notifications are being triggered by the "Congratulations!" page with a trophy image, so if this Customer was too impatient and left the site earlier than the page was loaded, then it could be the reason why the notification wasn't sent. However, if you don't see the booking on the back-end, it must be something different.
Looking forward to hearing from you.
Hi Liza,
No worries about the delay - thanks for getting back to me.
Do you have an idea what could it be? I can provide you with the admin login details for an investigation.
Cheers,
Richard
Hi Liza,
Another client has experienced the same issue. She paid for a class yesterday and did not receive the confirmation email with a Zoom link. Also, she did not appear under Amelia -> Appointments. She did her booking 20 minutes later and there was no issue. It has happened to her before. So, it's twice for her.
That's a serious problem because some people are paying for classes which are unable to attend for the above reasons. May I send you the admin login details for an investigation?
Thank you,
Richard
Hi, Richard!
yes, sure. Please send us the Admin login.
Also, could you please provide us with more details about this "lost" booking? The name of the Client, appointment time. If you have any proofs of the payment, like a screenshot or an email, they will be also very helpful.
If you post all these details as a private reply only, no one except for us will have access to them.
Best regards.
Hi, Richard!
Just to let you know: I'm still waiting for a response from our developer. We are preparing a new update, so our dev team is extremely busy these days. Hope I will receive some news from them soon.
Best Regards.
Hi Liza,
Thanks for your update. Chat soon.
Regards,
Richard
Hi, Richard!
Could you please clarify which Stripe Version you have (you can see it on the Stripe dashboard)?
Hi Liza,
Do you mean Stripe API version?
Cheers,
Richard
Hi, Richard!
Yes, I mean Stripe API version. You can find it on Stripe Dashboard.
Best Regards.
Hi Liza,
Haven't heard from you for a while. Anything from the developers? And should we update to the latest version of Stripe API?
Cheers,
Richard
Richard,
Sorry for that. Let me ping our developers regarding your case.
I will get back to you soon.
Best Regards.
Hi Liza,
Anything there? And should we update the Stripe API?
Cheers,
Richard
Hi, Richard,
Sorry for the delay, it was an extremely busy time due to the new update.
After some tests and investigations, our developers came to the conclusion that Stripe API doesn't need to be updated.
Our developer enabled "Run post-booking actions immediately" - it's a new hidden setting in Amelia General Settings, which runs post-booking actions (creation of the appointment, email sending, Google or Calendar event creation) right away. It may cause some slower loading, but it should help.
Please let us know if that resolved the issue.
Hi Liza,
Thanks for the update. I hope the solution will work. If there are still any issues, I'll get in touch again (fingers crossed).
Have a great day.
Cheers,
Richard