We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
We've had no issues previously, but on an attempted update 3.4.2 to 3.4.3 we get the following message.
Spoke to system admin, he assures me there is no reason any file permissions would have been changed for the hosting space, nor the plugin. We also just updated 6 other plugins without issue, so it appears to be very specific to this one.
Anything specific to look for?
Hi Frank
Thank you for reaching out to us.
My suggestion is to update the plugin manually by following these steps:
1.) Download zip from our store or from the email you received when you purchased the plugin
2.) Use FTP to open /yourwordpressfolder/wp-content/plugins
3.) Delete existing wpdatatables folder.
4.) Upload the previously downloaded wpdatatables folder through FTP into "plugins" folder (unzip it)
5.) Go to WP-admin panel, open Plugins section.
6.) Deactivate wpDataTables Plugin, and then activate it again.
7.) Clear server and browser cache
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If you are on hosting where you are not allowed to access your FTP, then follow these instructions:
Please note that, before deleting the plugin from the Plugins page, it is recommended to enable the option "Prevent deleting tables in database" in main settings of the plugin if you want to keep your tables after deletion from the Plugins page. If you uncheck this option, all your tables will be deleted and you will need to create them again.
1.) Download zip from our store or from the email you received when you purchased the plugin
2.) Delete wpDataTables plugin from WordPress' Plugins page
3) Click on Add new in top left of your Plugins page
4) Click on Upload plugin in top left of your Plugins page
5.) Choose the previously downloaded wpdatatables.zip file
6.) When uploading is done, please Activate wpDataTables plugin
7.) Clear server and browser cache.
Please note that our plugin is around 14 MB in size, so if you are not able to upload it through WordPress plugins page, you will need to increase the following:
upload_max_file size,
post_max_size,
max_execution_time
You should be able to find these values in your php.ini file or on your hosting panel. If you can't find it yourself please ask your hosting provider to provide it.