Hi Begoña,

thank you for reaching out to us!

Please check these points:

1. Are these services visible on the site? 

2. If they are, is the employee assigned to these services?

3. If he is, check his working hours. Working hours where services are defined in the intervals will only show the services defined in there. Make sure these two services are also included.

Also, please provide me with a link to your booking page.

Hi Begoña,

do they have any appointments booked yet?

Thank you for letting me know!

In that case, please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

Hi Begoña,

thank you for the kind reply.

Unfortunately I cannot do anything with that email alone.

Please create a temporary WP account for me that will have an Admin role, and  let me know the username and password (you can let me know what username and password you set for that email, for example).

Hi Begoña,

I have accessed thank you.

However, I cannot see any information in the backend, appointments are fully blank for me for any date I choose. Also, I can see all of your employees in the calendar.

Please advise what role have you given to me Admin or Manager or Employee.

Hi Begoña,

thank you for letting me know; I apologize for the later response, due to the Easter holidays we've had.

I'm glad to hear it works, however, you should not have lost any data. Please let me know about the role when you have time, as I would like to help.