We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I may have had a security breach in my website because the user was able to make an appointment using Amelia despite having 2 custom fields that were set as required. Please assist.
Hello Jeffrey
If a custom field is set as a mandatory field, it can't be skipped. The issue cannot be replicated on your website either:
Even if I try adding a space, to try and full the form, it's not allowing me to book.
Adding only one letter, or a symbol does allow me to move forward (see "Insurance company" and "Insured Member ID #" fields):
But still, it requires some input.
You can test the plugin yourself, and see if you can replicate the issue, but you won't be able to, not even from the back-end.
Kind Regards,
Aleksandar Vuković
[email protected]
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You can try wpDataTables add-ons before purchasing on these sandbox sites:
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