I had purchased this plugin, and installed it on a dev site. Now the dev site is deleted, and the live site is up. I need to activate the plugin on the live site, but it keeps giving me the message: "Error, you've reached the maximum number of domains" ... even though that site is no longer active.
Can you remove that activation from the dev site so that I can re-activate it on the live site?
We deactivated the license, so you can now activate it on the correct website.
For future reference, you can log in to http://store.tms-plugins.com/ with the credentials you received in your e-mail when you purchased the plugin, then navigate to Purchases/Amelia, and there you will see the "Manage Domains" button, where you can deactivate the domain.
If you don't see it, and you're using a screen with a width lower than 1600px, you will need to scroll through that screen horizontally to see the button.
I had purchased this plugin, and installed it on a dev site. Now the dev site is deleted, and the live site is up. I need to activate the plugin on the live site, but it keeps giving me the message: "Error, you've reached the maximum number of domains" ... even though that site is no longer active.
Can you remove that activation from the dev site so that I can re-activate it on the live site?
Hello Jessica
Thank you for your purchase.
We deactivated the license, so you can now activate it on the correct website.
For future reference, you can log in to http://store.tms-plugins.com/ with the credentials you received in your e-mail when you purchased the plugin, then navigate to Purchases/Amelia, and there you will see the "Manage Domains" button, where you can deactivate the domain.
If you don't see it, and you're using a screen with a width lower than 1600px, you will need to scroll through that screen horizontally to see the button.
Kind Regards,
Aleksandar Vuković
[email protected]
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