Hi Caroline,

thank you for reaching out to us!

When you are moving on live site from local or stage site we can suggest to use Plugin Duplicator. We use it and it's working fine, because he will transfer all the files and also the tables to database. 

You can use it to "move" the datafiles that also include your employee and services data.

Hi Caroline!

Thank you for the kind reply

Let's try checking to see what can be done; can you please provide us with a database login, and a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

Thank you Caroline

I forwarded it to our devs to check inside the database; I will contact you back when I receive a reply from them.

In the meantime, I wish you a great day!

Hi Caroline,

it's done

Since an employee saved without a last name (an empty space instead of the last name), we went to wp_amelia_users, and added a dot. It works now