When a person books an event by me, he should also specify the following information (street, city, postal code).
I have added these as follows (Amelia --> Customize --> Customize Fields --> add custom Field --> Text)
Here I customized the label and selected all events in "Events". This has worked so far.
The only problem is, when I now create a new event, these "custom fields" are no longer retrieved when booking. To fix this, I would have to repeat the previous step (Here I have adjusted the label and selected all events in "Events").
If you added these Custom fields later than the old Events were created and booked, then that's how it's supposed to be, even if the Customers are the same. Custom fields are being saved in each Events modal, and not being attached to Customers aka Attendees, therefore if at the moment of booking these Custom fields didn't exist, they can't be added to the Events later.
If an Attendee is still shown in the Event but with the "Rejected" or "Cancelled" status, he/she will be shown in the exported file as well. To avoid it, you should remove the Attendee manually.
Please let us know if you have any other questions.
Hello,
I have a question about the "Custom Fields".
When a person books an event by me, he should also specify the following information (street, city, postal code).
I have added these as follows (Amelia --> Customize --> Customize Fields --> add custom Field --> Text)
Here I customized the label and selected all events in "Events". This has worked so far.
The only problem is, when I now create a new event, these "custom fields" are no longer retrieved when booking. To fix this, I would have to repeat the previous step (Here I have adjusted the label and selected all events in "Events").
Is there no automatic solution for this?
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Hi again, Kevin!
I'm afraid it's not possible to apply the Custom fields to the new Events automatically at the moment.
You can suggest that as a feature request here, or check if this request was already submitted and vote for it.
Best Regards.
Hello,
I have a new problem with the event.
When I enable the custom fields for all events and then I download the attendee list from a past event, the custom data column is empty.
This is for sure a bug and not intended this way?
I also noticed that if you export the attendee list and an attendee cancels the event, it still shows up in the Excel list. How can this be prevented?
Hi, Kevin!
Sorry for the delayed response.
And thank you for choosing Amelia.
If you added these Custom fields later than the old Events were created and booked, then that's how it's supposed to be, even if the Customers are the same. Custom fields are being saved in each Events modal, and not being attached to Customers aka Attendees, therefore if at the moment of booking these Custom fields didn't exist, they can't be added to the Events later.
If an Attendee is still shown in the Event but with the "Rejected" or "Cancelled" status, he/she will be shown in the exported file as well. To avoid it, you should remove the Attendee manually.
Please let us know if you have any other questions.
Best Regards.