I have not been receiving notifications on my bookings/appointments and neither have my customers when they made a booking. I tried to do a test email but was unsuccessful.Please help as its affecting my customer's experience when booking and i may miss appointments as no notification is coming through. Please help reset this up properly if something has affected it as it was working ok before. Also the speed on the booking process has really slowed down.
thank you for reaching out to us; I'm very sorry to hear this happened.
Issue with email notifications could be caused by several reasons:
1. Your hosting provider is blocking all 3rd party settings, and only allowing their SMTP (or other) settings.
2. Your website has PHP version less than 7
3. The credentials are not correct
4. There's something else blocking the notifications from being sent.
5. If you're using Gmail, please make sure "Allow less secure apps" is enabled.
Please check these points, and let me know if you were able to resolve the issue. If you're still not able to resolve the issue, we'll need to remote into your website, and see what's going on.
Thank you so much for your help. Will the scheduled notifications work as well as I not sure i received the next day appointment notification when I did the test.
thank you for the kind reply; I apologize for the later response, due to the Easter holidays we've had.
Yes, they will - it's just important that cron is set up just like in the instructions; since you got the test one it should be fine. If you notice anything about scheduled ones, like that they are too early or late, please let me know
I have not been receiving notifications on my bookings/appointments and neither have my customers when they made a booking. I tried to do a test email but was unsuccessful.Please help as its affecting my customer's experience when booking and i may miss appointments as no notification is coming through. Please help reset this up properly if something has affected it as it was working ok before. Also the speed on the booking process has really slowed down.
Hi Pamela,
thank you for reaching out to us; I'm very sorry to hear this happened.
Issue with email notifications could be caused by several reasons:
1. Your hosting provider is blocking all 3rd party settings, and only allowing their SMTP (or other) settings.
2. Your website has PHP version less than 7
3. The credentials are not correct
4. There's something else blocking the notifications from being sent.
5. If you're using Gmail, please make sure "Allow less secure apps" is enabled.
Please check these points, and let me know if you were able to resolve the issue. If you're still not able to resolve the issue, we'll need to remote into your website, and see what's going on.
Thank you so much for your help. Will the scheduled notifications work as well as I not sure i received the next day appointment notification when I did the test.
Hi Pamela,
thank you for the kind reply; I apologize for the later response, due to the Easter holidays we've had.
Yes, they will - it's just important that cron is set up just like in the instructions; since you got the test one it should be fine. If you notice anything about scheduled ones, like that they are too early or late, please let me know
Hi Pamela,
thank you for contacting back; I apologize for the later response, as we don't work on weekends.
Have you selected both Stripe and On Site payment in the Amelia Settings, and in this particular service?