We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2760918
payments for employees making new appointments
Closed

Comments

  • Rob Miller started the conversation
    April 26, 2021 at 1:00pm

    Hi,

    I've currently got "Employee - Manage their appointments" switched off. I want to know how payments work if this is switched on.

    For example, "employee A" creates a "new appointment" with a user they have already had a booking from. I can see from your help videos that they can create the date and time for the appointment but I really  need to know what happens next. Does the customer get a confirmation email about the new appointment? - Do they have to login to make the payment for this appointment? - How is the payment made for this new appointment/how does the customer know they have to pay for the appointment created by the employee? How does the employee know that the appointment has been paid for?

    Also, if an admin were to create a new appointment for the employee on their behalf, once this is saved does the employee and customer get a notification and does the customer get a notification to pay by paypal/stripe etc

    Thanks

  •  2,576
    Aleksandar replied
    April 27, 2021 at 10:20am

    Hello Rob

    At the moment, we don't have any functions that would allow you to book an appointment for a customer, and have them pay for it any other way than on-site.

    So, if an employee or an admin creates an appointment for a customer, regardless of the default payment method in Amelia Settings, it will be considered as On-Site payment, and they will need to pay for the appointment on site.

    We will work on adding this in the future, but at the moment it's not possible due to legal reasons - Amelia cannot hold payments or charge from customers without their consent, so our management is still working on that. As soon as we have a green light from our legal department, we will start developing the payment feature for booking appointments by staff.

    Kind Regards, 

    Aleksandar Vuković
    [email protected]

    Rate my support

    wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs

    Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community

    You can try wpDataTables add-ons before purchasing on these sandbox sites:

    Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables