I have created Events using Amelia for my site. In that, my customers are having problems with the credit card option while booking. It would allow them to put their name, email, etc, and then it just keeps circling says please wait...it never went any further". Why this is occurring like this? Can you please help me out of this? I need to fix this as soon as possible.
sure, I'll be happy to help; thank you for letting us know.
Can you please let me know if you are using PayPal or Stripe?
Can you please tell me did you turn of Sandbox mode?
Can you please check again your Live Client ID and Live Secret on your PayPal account? You have Sandbox and Live credentials(attachment 2)
With PayPal there is only two ways where customers can made mistakes. First one is to use Live credentials when Sandbox mode is enabled, and second one it to copy wrong PayPal credentials(“Client ID” and “Secret”)
I have created Events using Amelia for my site. In that, my customers are having problems with the credit card option while booking. It would allow them to put their name, email, etc, and then it just keeps circling says please wait...it never went any further".
Why this is occurring like this? Can you please help me out of this? I need to fix this as soon as possible.
Hi Sheethal,
sure, I'll be happy to help; thank you for letting us know.
Can you please let me know if you are using PayPal or Stripe?
Can you please tell me did you turn of Sandbox mode?
Can you please check again your Live Client ID and Live Secret on your PayPal account? You have Sandbox and Live credentials(attachment 2)
With PayPal there is only two ways where customers can made mistakes. First one is to use Live credentials when Sandbox mode is enabled, and second one it to copy wrong PayPal credentials(“Client ID” and “Secret”)
Best reagrds.