As previously announced via banners and our newsletters, support is no longer available through this platform.
For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.
You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.
Paid customers: Please log in to your store account for support.
Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com
I have created Events using Amelia for my site. In that, my customers are having problems with the credit card option while booking. It would allow them to put their name, email, etc, and then it just keeps circling says please wait...it never went any further".
Why this is occurring like this? Can you please help me out of this? I need to fix this as soon as possible.
Hi Sheethal,
sure, I'll be happy to help; thank you for letting us know.
Can you please let me know if you are using PayPal or Stripe?
Can you please tell me did you turn of Sandbox mode?
Can you please check again your Live Client ID and Live Secret on your PayPal account? You have Sandbox and Live credentials(attachment 2)
With PayPal there is only two ways where customers can made mistakes. First one is to use Live credentials when Sandbox mode is enabled, and second one it to copy wrong PayPal credentials(“Client ID” and “Secret”)
Best reagrds.