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  Public Ticket #2760277
SMS send number
Closed

Comments

  • David Kaplan started the conversation
    April 25, 2021 at 7:29pm

    Hi,

    Is it possible to change the phone number that a customer sees when they receive a text (sms) message from Amelia? Currently it's set to a random number. We'd like to set it to our store/company phone number.

    Thanks!

  • [deleted] replied
    April 26, 2021 at 11:50am

    Hi, David!

    Thank you for choosing Amelia.

    It depends on your location since in some countries there are limitations that don't allow to use an alphanumerical Sender ID.

    If you tell me the country you operate in, I will check that for you.

    Best Regards. 

  • David Kaplan replied
    April 26, 2021 at 12:39pm

    Hi Liza,

    We are in Florida, USA.

  • [deleted] replied
    April 26, 2021 at 1:42pm

    David,

    I'm afraid, USA doesn't support alpha Sender ID. 

    Sorry for this inconvenience. 

    Please let me know if you have any other questions.

    Best Regards.