As previously announced via banners and our newsletters, support is no longer available through this platform.
For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.
You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.
Paid customers: Please log in to your store account for support.
Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com
Hi Team,
First of all thanks a lot for providing community, such a wonderful plugin. I tried this plugin and is working great, but as I have informed and asked for the solution for my issue in the previous ticket, it is not going to work for me.
As it will consume lots of time as I have to create more than 500 graphs, according to the plugin, to meet my requirements.
On conclusion, my Team decided to not to go with your plugin.
Hence, I kindly request you to issue a refund and revoke the license from my domain.
Thanks a lot in advance!
Hi Zahid
We are sorry to hear that, if there is anything else we can do please do let us know.
To request a refund please log into http://store.tms-plugins.com/ with the credentials you received in your e-mail when you purchased the plugin, then navigate to Purchases/wpDataTables, and if you're still within 15 days from purchase you will see the "Request Refund" button.
If you don't see it, and you're using a screen with width lower than 1600px, you will need to scroll through that screen horizontally to see the button.
After you submit a refund request, you will not receive any confirmation emails, but you will see that the button is grayed out:
That means that the refund request is successfully submitted, and that you will receive your refund in 5 - 7 business days.