We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
HI,
When I use mobile phone to make a booking , my screen scrolling down to the bottom of the pape. Please see the following video at 00:41
How to maintain at the same position so I can see "please wait" message.
https://streamable.com/m5ilgw
Hello Howard
The page doesn't actually scroll down, it remains in place, but the form shrinks, and stays in the same place on the page.
You need to add a custom JS code that scrolls the form into view when the button is clicked. Something like this:
<script> window.beforeBookingLoaded = function () { document.getElementById('am-service-booking').scrollIntoView({behavior: 'smooth', block: 'start', inline: 'nearest'}); } </script>You have WooCommerce enabled, so when the loader completes, WooCommerce's cart is displayed, and is in view correctly, so I don't know if the code above will work.
Kind Regards,
Aleksandar Vuković
aleksandar.vukovic@tmsproducts.io
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wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
HI,
I tried to added your code but problem remains.
Please see the video I made.
https://streamable.com/dxs268
Is there other solution for this issue ?
Hey Howard
I booked a test appointment for August 3rd, using the mobile device, and it did scroll all the way up.
The only thing is that you need to wait for a few seconds before it does that. As shown in your video, you started scrolling up before the Congratulations screen appeared, so if you give it a few more seconds, it will scroll all the way up on its own.
Kind Regards,
Aleksandar Vuković
aleksandar.vukovic@tmsproducts.io
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables