We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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  Public Ticket #2759596
Notifications and Customer Panel
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Comments

  • Aynee started the conversation
    April 24, 2021 at 2:37pm

    Hi, I have some questions and thanks in advance to those who will and can answer them: 

    1. I set up the payment option thru woocommerce and I wonder if the default notifications will be sent from Amelia or from woocommerce? (Can I make Amelia the default)

    2. The default checkout page of my woocommerce comes with an option for returning customers to log in. How can I redirect them to log in to Amelia customer panel?

    Here is a link to my store
    https://phasaangkritacademy.com/ac-grammar-adults-beginner/

    3. Is there a way for me to show my staff pictures on a package? They only appear on a service product and very small in size.

    Here is a link to a sample package (no pictures of employees for the customers to see when they book) https://phasaangkritacademy.com/ac-grammar-adults-beginner/

    Here is a link to a service product with small pictures of my staff https://phasaangkritacademy.com/ac-grammar-adults-beginner/

  • [deleted] replied
    April 27, 2021 at 12:19pm

    Hi, Aynee!

    I apologize for the delayed response.

    And thank you for choosing Amelia.

    1. There are two types of Notifications: one is coming from Amelia and one is from WooCommerce. So, if you don't want one of them to be sent to your Customers, you can disable it. In Amelia it can be done on the Notifications page, and in WooCommerce on the Settings -> Emails page.

    2. If you want all the Services to be redirected to the same page after booking, please add "Redirect URL After Booking" in Amelia -> Settings -> General settings. If you want to set different redirect pages for your Services, please open Amelia -> Services -> Edit service -> Settings -> General and add "Redirect URL After Booking" there.

    3. You can try to add pictures to the Edit Package -> Galery, but in this case, these pictures won't be shown on the Package preview but rather on the Background once the Package is already selected. The other way to display your Employee's pictures - only to add them to the Employees profiles, so they will appear as on this page - https://phasaangkritacademy.com/ac-grammar-adults-beginner/

    Please let us know if you have any other questions.

    Best Regards.