Hey everyone!

With the Labour Day holidays coming up, we’d like to let you know about our upcoming working hours:

Thursday, May 1st: Our team will be off during Labour Day.
Friday, May 2nd: We'll also be off for an extended holiday break.

We’ll be back on Monday, May 5th, ready to respond to all messages received during this time.

In the meantime, if you need help, feel free to:

https://www.youtube.com/@AmeliaWordPressBookingPlugin/videos

https://www.youtube.com/@wpDataTables/videos

Thank you for being so understanding, and we hope you enjoy the long weekend! 

Okay
  Public Ticket #2758701
Catalogue View Misbehaving
Closed

Comments

  • Ahmad Abdullahi Ahmad started the conversation
    April 23, 2021 at 10:53am

    Catalogue view on the frontend is misbehaving. When a user click on a particular service it anchors the page downward (so bad for UX). user has to scroll up again to view the next process. we think it might be a bug! please endeavor to look through it as soon as possible. it happens when you have above three services. 

  • [deleted] replied
    April 25, 2021 at 10:38pm

    Hi, Ahmad!

    Sorry for the delayed response, we don't work on weekends.

    What are the page builder and the theme that you use on your site?

    If you use SG Optimizer on your site by any chance, please exclude pages with Amelia from its settings.

    Looking forward to hearing from you. 

  • Ahmad Abdullahi Ahmad replied
    April 26, 2021 at 11:29pm

    We are using Elementor

  • [deleted] replied
    April 27, 2021 at 11:32am

    Hi, Ahmad!

    Could you please send the URL of the page where it happens? It will be even better if you attach a video of you re-creating the issue.

    I see your site has a quite complicated configuration, some pages have multiple Amelia calendars on them (or at least it seems like that - https://bookeyy.com/health-care/).

    Also, please clarify if you added any custom CSS/HTML to your site.

    Best Regards.


  • Ahmad Abdullahi Ahmad replied
    April 27, 2021 at 12:48pm

    It happens when you have many Services under single category. Find attached the copy of the video

  • [deleted] replied
    April 27, 2021 at 2:44pm

    Ahmad,

    Thank you for the video. I will forward your case to our developers for further investigation.

    Best Regards. 

  • Ahmad Abdullahi Ahmad replied
    April 27, 2021 at 5:20pm

    Okay, looking forward to hearing from you.

  • [deleted] replied
    April 28, 2021 at 11:28am

    Hi, Ahmad!

    It turned out that the page stays in the same place, and since the "Congratulations" page contains less space than the previous screen, it's not in the view straight away. 

    You will have to add a script to scroll the form to the view. 

    Please try this one, it should work:

    <script>
    window.beforeBookingLoaded = function () {
    document.getElementById('am-service-booking').scrollIntoView({behavior: 'smooth', block: 'start', inline: 'nearest'});
    }
    </script>

    If you need help with adding custom JS to the page, please take a look at this article.

    Best Regards.