We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Good Day,
we have seen the new feature added (deposit payment).
we tried it out! you have tried, but one issue with it is that when enabled customer has to make deposit payment (instead of the customer to have option whether to pay full or deposit). just as you have toggle on "bringing someone with you" on the frontend. we suggest that your developers should quickly look into implementing it.
looking forward to hearing from you soonest.
Hello Ahmad
Thank you for your suggestion, we will forward it to our developers. At the moment, deposit payments are fixed, and if enabled they will be mandatory.
The feature was based on our users' requests, so deposit payment was something the majority requested as a mandatory feature. I don't know when (or if) this will be changed, but rest assured that it has been forwarded to our developers.
Kind Regards,
Aleksandar Vuković
[email protected]
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