On April 2 I was charged for this plugin but I never said I wanted to make this purchase.Furthermore I did'nt receive any message before this charge as it is mandatory in those cases. Finally, I did not receive a bill for this charge either.
I therefore demand a full refund of this undue charge and I reserve the right to file a complaint with my bank for abusive charges.
Hi,
On April 2 I was charged for this plugin but I never said I wanted to make this purchase.Furthermore I did'nt receive any message before this charge as it is mandatory in those cases. Finally, I did not receive a bill for this charge either.
I therefore demand a full refund of this undue charge and I reserve the right to file a complaint with my bank for abusive charges.
Juan Barrios
Hi Juan,
thank you so much for letting us know! I apologize for the later response, as we don't work on weekends.
The refund has now been issued, and subscription canceled
I wish you an amazing day; If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.
Thank you Ivana,
I'll check the refund in order to confirm the refund.
Have a nice day.
Thank you for the kind reply, Juan
Please bear in mind that it takes 5 - 7 business days for the refund to be fully processed.
If you have more questions, please feel free to contact us back.