I apologize for the delayed response, we don't work on weekends.
Could you please provide us with a temporary WP Admin login, FTP and database credentials, so we will look into the issue from the inside? You can post the credentials as a reply to this ticket, just make sure you use private mode.
We don't interfere with any data except for the plugin and, of course, we don't provide login details to a third party.
I needed a quick response so I revert to previous version because I needed it working asap. I will wait to update and if I have another issue I will let you know
There's one solution: you can send us your duplicated site and we will investigate why the update caused the issue. Could you do that? We recommend using the Duplicator plugin, if your site isn't too large, it's free. You can upload the files to some file-sharing platform and send us a link.
After updating to the last version, Amelia is not loading at all. There is some error in the console log.
Hi, Simona!
I apologize for the delayed response, we don't work on weekends.
Could you please provide us with a temporary WP Admin login, FTP and database credentials, so we will look into the issue from the inside? You can post the credentials as a reply to this ticket, just make sure you use private mode.
We don't interfere with any data except for the plugin and, of course, we don't provide login details to a third party.
Looking forward to hearing from you.
I needed a quick response so I revert to previous version because I needed it working asap. I will wait to update and if I have another issue I will let you know
Hi again, Simona!
Ok, I see.
There's one solution: you can send us your duplicated site and we will investigate why the update caused the issue. Could you do that? We recommend using the Duplicator plugin, if your site isn't too large, it's free. You can upload the files to some file-sharing platform and send us a link.
Best Regards.