Hey everyone!
With the Labour Day holidays coming up, we’d like to let you know about our upcoming working hours:
Thursday, May 1st: Our team will be off during Labour Day.
Friday, May 2nd: We'll also be off for an extended holiday break.
We’ll be back on Monday, May 5th, ready to respond to all messages received during this time.
In the meantime, if you need help, feel free to:
-
Use the support widget on the bottom right of our websites (Amelia and wpDataTables) — our AI-powered assistant is available 24/7 and can help with many common questions.
-
Visit our documentation, articles, or YouTube channels for quick answers and step-by-step guides.
https://www.youtube.com/@AmeliaWordPressBookingPlugin/videos
https://www.youtube.com/@wpDataTables/videos
Thank you for being so understanding, and we hope you enjoy the long weekend!
After updating to the last version, Amelia is not loading at all. There is some error in the console log.
Hi, Simona!
I apologize for the delayed response, we don't work on weekends.
Could you please provide us with a temporary WP Admin login, FTP and database credentials, so we will look into the issue from the inside? You can post the credentials as a reply to this ticket, just make sure you use private mode.
We don't interfere with any data except for the plugin and, of course, we don't provide login details to a third party.
Looking forward to hearing from you.
I needed a quick response so I revert to previous version because I needed it working asap. I will wait to update and if I have another issue I will let you know
Hi again, Simona!
Ok, I see.
There's one solution: you can send us your duplicated site and we will investigate why the update caused the issue. Could you do that? We recommend using the Duplicator plugin, if your site isn't too large, it's free. You can upload the files to some file-sharing platform and send us a link.
Best Regards.