Hey everyone!
With the Labour Day holidays coming up, we’d like to let you know about our upcoming working hours:
Thursday, May 1st: Our team will be off during Labour Day.
Friday, May 2nd: We'll also be off for an extended holiday break.
We’ll be back on Monday, May 5th, ready to respond to all messages received during this time.
In the meantime, if you need help, feel free to:
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Use the support widget on the bottom right of our websites (Amelia and wpDataTables) — our AI-powered assistant is available 24/7 and can help with many common questions.
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Visit our documentation, articles, or YouTube channels for quick answers and step-by-step guides.
https://www.youtube.com/@AmeliaWordPressBookingPlugin/videos
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Thank you for being so understanding, and we hope you enjoy the long weekend!
The SMS notifications have stopped working on my site. Even the tab won't load in the admin dashboard. API request on the SMS Notification tab in wp-admin returns 200 code and success message, but no data (see screenshot). Also console shows a script error (because data is null in returned JSON).
Hi, Matt!
I apologize for the delayed response, we don't work on weekends.
We have changed the server for SMS, and now SMS is using a different server IP address. Most probably the server IP address is blocked on your hosting provider. Can you ask your hosting provider to execute ping and see if there is any response? The new IP address of the server is 116.203.87.139.
They need to execute:
Also, our developers added a fix for the loading page, please upload it through FTP to the ameliabooking folder. After that, the SMS account login page should be visible.
Looking forward to hearing from you.
Ok, I've installed the patch. This is what's happening now:
The plugin attempts an AJAX request:
POST https://sheepherdingforcitydogs.com/wp-admin/admin-ajax.php?action=wpamelia_api&call=/notifications/sms
Response:
{"message":"Amelia SMS API request successful","data":{"status":null,"error":[7,"Couldn't connect to server","Failed to connect to smsapi.wpamelia.com port 443: Connection refused"]}}
I asked my hosting service to open the port and whitelist the IP, but since it's a shared server, they won't do that. In any case, they said the port is open.
Is this an authorization error? Or do I need to move the site to an alternative host?
Hi, Matt!
Sorry for the delayed response, it's a National holiday in our country.
To be honest, I have to consult with our developers, because we didn't face such a scenario before. Usually, there are no issues with additional settings on the hosting end.
Our team will be back in the office on Tuesday, so I will forward this question to our developers.
Best Regards.