We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Please,help me out,,I want to change the time.I tried but couldnt do it
Hi, Tauhid!
Thank you for choosing Amelia.
First, please check if your Time Zone in WordPress -> Settings are correct: Time Zone should be set to the City format and not to the UTC.
You can set the suitable Time Slot Step in Amelia -> General Settings. Also, if you want the available time slots to be shown according to a Service duration, please enable the "Use service duration for booking a time slot" option in Amelia -> General Settings. For example:
Hope that will help.
Best Regards.
Still this show 9:30am 4.30pm.
I want to use there 5pm to 11pm.
Tauhid,
The Service availability depends on the Employee's working hours. So, if you want the Service to be available from 5 pm to 11 pm, please open the Employee's profile and set the Working hours accordingly:
Best Regards.
Hei,thanks for your quality customer support.I'ts worked.Now I have a ques.Ques is that,,I want to make sure people cant able to book same day ,same time same court,,,Is it possible with that?
Hei,,another ques,,can we add a extra fee with each booking price?.Like Cleaning fee.
Here is the booking page >Book
Hi, Tauhid!
I'm glad I could help.
1. I'm not sure what you mean by "people can't book same day". If you mean that the same Customer can't book more than one appointment per day, then there's no such option in Amelia. However, if you mean that a particular time slot can be available for booking for only one person, then please set the Maximum capacity of the Service to 2 and make sure that the "Allow booking above maximum capacity" and "Allow booking below minimum capacity" options are disabled in Amelia -> Settings -> Appointments.
2. Yes, you can add a Cleaning fee as Extra to each Service. This Extra can have its own price and duration (if needed). Please note that Extras can't be mandatory:
Best Regards.
Hi, thanks for your reply, I will definitely contact you soon. Please don't close this ticket until my set up finished
Hi,,how can i get this template on my website?please see the attached image.
Hi, Tauhid!
Yes, sure, I won't close the ticket.
You can find the shortcodes for the suitable booking form views here.
Amelia adjust to the page's layout, so the UI depends on the page builder and the theme you use.
Unfortunately, there are no themes we can provide. All demo sites have been manually created by us, using WP Bakery page builder.
Also, you can change the way Amelia looks on the Amelia -> Customize tab. You can select your brand colors there.
Best Regards.
ok,,thank you,,,