We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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  Public Ticket #2756487
Working hours
Closed

Comments

  • Philip started the conversation
    April 21, 2021 at 10:27am

    Hello,

    is it possible to enter different working hours for ONE employee? (in different weeks)

    For Example:

    In this Week our employee works Monday - Sunday from 8 - 19 o'clock and in the next week to another Time: Monday - Sunday 10 - 18 Uhr.

    I hope you can help me!
    Thank you!

    Philip



  • [deleted] replied
    April 21, 2021 at 10:30am

    Hi, Philip!

    Thank you for choosing Amelia.

    At the moment, it can be set only through Special Days. Thus, you can set even weeks as Working hours and odd weeks as Special days.

    Please let us know if you have any other questions.

    Best Regards. 

  • Philip replied
    April 21, 2021 at 10:41am

    Many Thanks! That worked out great.

    I have one more question: How can a customer cancel their appointment themselves? Is there a possibility that I can provide the customer with a link for this?

  • [deleted] replied
    April 21, 2021 at 10:57am

    Philip,

    That's great, I'm glad I could help.

    It can be done through a link, in this case, you should add the %appointment_cancel_url% placeholder to the Appointment Approved/Pending notification.

    Or also your Customers can cancel their appointments on the Customer Panel.

    Best Regards.