Hi Misa,

thank you for reaching out to us.

If the status is pending, you can change it in the backend in Amelia > Appointments. Also, is your default setting for appointments pending?

Please let me know.

Hi Misa,

I see; please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

Hi Misa,

thank you for providing credentials

Unfortunately your website is blocking me from logging in (please check if there is some country block or such, active on your site).

Also, please go to Amelia > Settings > Integration > Google Calendar, and scroll down to this option Insert Pending (tentative) Appointments, and make sure it's ON:

Hi Misa,

thank you for unblocking!

Your settings are all right, I have just increased the number of taken slots Amelia can see in your calendar. In Amelia, there are only 3 appointment.

It's approved for each of them, and they are all paid via WooCommerce:

Is there any chance that you had Appointments set to Pending when these were made? And that you after that set them to be automatically Approved?

Thank you for letting me know, Misa; I apologize for a later response as we have been away due to the Easter holiday.

I have forwarded this inquiry to a colleague for a more indepth view, since the issue seems to lie somewhere else.

I will contact you back with a solution.