We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2755878
Need to be able to delete employee
Closed

Comments

  • Ruth started the conversation
    April 20, 2021 at 6:00pm

    Ok, so I finally found how to delete an employee but it won't let me because it says there are future appointments. But there are none that can be found nor any services. All is from the back end. There was an error using the admin email and the same for the employee but it can't be fixed if it keeps saying please wait and the screen never opens. Perhaps I need to role the entire plug in back to April 16th when I purchased to all default settings and start over. Please advise. Not being able to get into the screen to begin with makes it impossible to fix. 

  • [deleted] replied
    April 22, 2021 at 12:37pm

    Hi Ruth,

    thank you for contacting; I apologize for the later response due to the larger flow in of tickets.

    Please refer to the other ticket for the solution; we can continue the correspondence there.

    Thank you!

  • Ruth replied
    April 22, 2021 at 2:49pm

    Ok, since you and I and my IT person are dealing with this on another ticket let's close this one so as to not tie up more time to repair this issue. She is setting up credentials now to for either you or whomever she is talking with over the same issue.