As previously announced via banners and our newsletters, support is no longer available through this platform.
For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.
You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.
Paid customers: Please log in to your store account for support.
Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com
I purchased wpDATATables and it's been 3 days with zero response to my question. What's the deal here?
Hello again.
Since this topic was already covered in a private ticket, I'll just post my response here:
I'm sorry for the delay, but we receive an increased amount of tickets, so our response times are longer than usual. Our working hours are still in one shift, from 08:00 - 16:00, CET, business days, so tickets pile up during the weekend, and we have a limited number of support agents. Until we extend our working hours, there's a chance that, if you open a ticket at the end of our shift, even in the best-case scenario, you will wait at least 16 hours, since we have an 8-hour working day.
Kind Regards,
Aleksandar Vuković
[email protected]
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You can try wpDataTables add-ons before purchasing on these sandbox sites:
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