We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I purchased wpDATATables and it's been 3 days with zero response to my question. What's the deal here?
Hello again.
Since this topic was already covered in a private ticket, I'll just post my response here:
I'm sorry for the delay, but we receive an increased amount of tickets, so our response times are longer than usual. Our working hours are still in one shift, from 08:00 - 16:00, CET, business days, so tickets pile up during the weekend, and we have a limited number of support agents. Until we extend our working hours, there's a chance that, if you open a ticket at the end of our shift, even in the best-case scenario, you will wait at least 16 hours, since we have an 8-hour working day.
Kind Regards,
Aleksandar Vuković
[email protected]
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You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables