We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2755728
Table has no rows
Closed

Comments

  • DFSKarma started the conversation
    April 20, 2021 at 3:38pm

    I know this problem occurred a year or two ago and TMS fixed it with an update. We are now experiencing it again.

  • [deleted] replied
    April 21, 2021 at 9:01am

    Hi

    Thank you for reaching out to us.

    Could you please give us some more details on what issue are you experiencing?

    We could find your ticket from November 18, 2020 regarding an issue with Google spreadsheet error, due to a change in API. Here is the previous solution:

    Google changed their API, and almost all tables created by linking to a Google Spreadsheet are affected.

    Please take a look at this FAQ thread, and you’ll see how you can resolve the issue.

    The issue is displayed either as "Table in data source has no rows" error when trying to create a new table:

    3912529812.png

    Or "No data available in the table" in an existing table:

    4272394449.png




  • DFSKarma replied
    April 21, 2021 at 9:20pm

    I've added images showing our Google Sheet and showing what it currently looks like in wpDT

  • [deleted] replied
    April 22, 2021 at 2:10pm

    Hi DFSKarma

    Could you please provide us with that source file so we can try and recreate the issue locally? Also could you please tell us how did you create the table, using which option?