We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2754491
Urgente - Cart doesn't update
Closed

Comments

  •  2
    José Bourbon started the conversation
    April 19, 2021 at 2:07pm

    Good afternoon, 

    I've realized that when buying a new product, the cart is not updating. As the amelia plugin has integration with woocomerce, what should happen is after buying, should forward to the cart page from woocomerce. And when does it, appears a message saying "your cart is empty" (you can see the attached image)

    I've also realise that if you're admin that doesn't happen but with new users/clients yes. 

    How can I solve this? 

    Thanks a lot in advance, 

    José 


  • [deleted] replied
    April 20, 2021 at 1:03pm

    Hi, José!

    Thank you for choosing Amelia.

    When does it exactly happen? 

    Basically, WooCommerce integration works like a payment getaway, and not like usual shopping with Woo. So, there's no need to add appointments to the cart, then open it and pay for them. After entering all the necessary details, a Customer is being redirected to the "cart" page and to the Checkout page automatically.

    Please make sure you've selected these pages in WooCommerce -> Settings -> Advanced settings as well:

    8969091816.png

    Looking forward to hearing from you. 

  •  2
    José Bourbon replied
    April 21, 2021 at 10:17am

    Hi Liza, 

    Thanks for your help. Problem solved. 

    Have a nice day, 

    José 

  • [deleted] replied
    April 21, 2021 at 11:00am

    Hi, Jose!

    I'm glad to hear thatsmile.png

    Please feel free to contact us if you have any other questions.

    Best Regards.