We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2754251
Styling missing
Closed

Comments

  •  2
    Fabi Viola started the conversation
    April 19, 2021 at 10:33am

    Hi the styling seems to be missing on events and customer portal pages, I did have sg optimizer installed and read it may be due to the plugin but have deactivated it, flushed cache and still getting the styling missing.

    Please see screenshots attached

  • [deleted] replied
    April 20, 2021 at 12:23pm

    Hi, Fabi!

    Thank you for choosing Amelia.

    It looks like Amelia's CSS wasn't applied properly.

    Could you please open the Customize page, click on "Reset" and then on "Save"? That should resolve the issue.

    If it doesn't help, then please deactivate all other plugins except for our plugin, refresh the page where the issue is, and see if it is resolved (it should be). If it is, then start activating other plugins one by one, and after each activation refresh the page to see if the issue reoccurred. Once it does reoccur, you will find the plugin causing the issue.

    Looking forward to hearing from you. 

  •  2
    Fabi Viola replied
    April 20, 2021 at 2:15pm

    Hi the new update today seemed to fix the issue, thanks

  • [deleted] replied
    April 20, 2021 at 2:20pm

    Fabi,

    That's great! Thank you for letting us know.

    Please feel free to contact us if you have any other questions.

    Best Regards.