We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I have created a new data table manually and created 12 columns with the correct data types.
I am now trying to edit it in excel view and the first 4 columns edit fine, however the 5th (length) lets me type but then nothing saves. It doesn't matter what I type in there, it doesn't ,et me save and a graphical bug appears where the edit box remains until you refresh the page.
Any help appreciated. Thanks
Hi Chris
Thank you for reaching out to us.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, and the table ID, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Hi Chris
Thank you for your patience.
The title is causing this issue. Length is a reserved word in the handsontable library we use.
Please create a new column and call it Leangth1, then in the column settings in the displayed header you can change this to Length and it should work properly.