We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi.
I received an 3.1.2 update notification, but the following error was displayed.
"To receive automatic updates license activation is required. Please visit settings to activate Amelia."
The code has been entered.
I have a developer lifetime license and this is a phenomenon on the customer's site. But, I was able to update normally on my site.
Thank you.
Misa.
Hi, Misa!
Thank you for choosing Amelia.
So, as far as I understand, you weren't able to insert the purchase code to your client's website and enable auto-updates, is that correct?
If so, please provide us with WP Admin credentials and database access to this site, and we will look into the issue from the inside. You can post the credentials as a reply to this ticket, just make sure you use private mode.
We don't interfere with any data except for the plugin and, of course, we don't provide login details to a third party.
Looking forward to hearing from you.
Hi, Misa!
Thank you for letting us know. I'm glad that the issue was resolved.
Please feel free to contact us if you have any other questions.
Best Regards.