So, as far as I understand, you weren't able to insert the purchase code to your client's website and enable auto-updates, is that correct?
If so, please provide us with WP Admin credentials and database access to this site, and we will look into the issue from the inside. You can post the credentials as a reply to this ticket, just make sure you use private mode.
We don't interfere with any data except for the plugin and, of course, we don't provide login details to a third party.
Hi.
I received an 3.1.2 update notification, but the following error was displayed.
"To receive automatic updates license activation is required. Please visit settings to activate Amelia."
The code has been entered.
I have a developer lifetime license and this is a phenomenon on the customer's site. But, I was able to update normally on my site.
Thank you.
Misa.
Hi, Misa!
Thank you for choosing Amelia.
So, as far as I understand, you weren't able to insert the purchase code to your client's website and enable auto-updates, is that correct?
If so, please provide us with WP Admin credentials and database access to this site, and we will look into the issue from the inside. You can post the credentials as a reply to this ticket, just make sure you use private mode.
We don't interfere with any data except for the plugin and, of course, we don't provide login details to a third party.
Looking forward to hearing from you.
Hi, Misa!
Thank you for letting us know. I'm glad that the issue was resolved.
Please feel free to contact us if you have any other questions.
Best Regards.