As previously announced via banners and our newsletters, support is no longer available through this platform.
For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.
You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.
Paid customers: Please log in to your store account for support.
Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com
I bought Amelia via padle.com. I was linked to a download page on tms i put it under Attachment as well as the receipt from paddle to show tat i bought Amelia. When i try to login with my email: [email protected] and use the forgot password, i get no email back, not in the spam as well. i try to contact paddle.com they told me they are just a reseller. And i should use email i get from tms but i get none. i downloaded Amelia but i when i put in order code from paddle.com i get #24711976-22328723" its is out of date or not valueable. So my purchased code from tmsstore is missing and login(https://store.tms-plugins.com/login) its not possible. I am a webdesigner i normaly i should get an email from you with purchased code but there is none only the receipt email from paddle.com. Please help me to solve that problem. Receipt paddle and the link to download Amelia is shown in attachment
Hi, Dirk!
Sorry for the delayed response, we don't work on weekends.
And thank you for the purchase.
I forwarded your case to my colleague and will get back to you at the earliest possible time.
Best Regards.