We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello, I could not find clear help with this in the docs and forum:
I am using WooCommerce. I have activated the WooCommerce integration and assigned products to services.
Still Amelia using a different checkout process than woocommerce. So not the shopping cart and checkout.
It is kind of confusing for my user to have different checkout-processes, because when they buy a different product from my site, they have to use the woocommerce check out and cart.
Is there a way that I missed to have the appointments put into the shopping cart of woocommerce? Or any other workaround? It would also help with users who want to buy a product and book an appointment in one step rather than having to pay 2 times.
Hi again, Xuan!
No, you didn't miss anything: that's the way WooCommerce integration works. The cart isn't available there, and the checkout process is different. Basically, this integration works as a payment getaway, and not as usual WooCommerce shopping.
Please let us know if you have any other questions.
Best Regards.