We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello Customer Support:
I tried to run an online educational platform that allows users to make an appointment with tutors. I wonder why a new user has to sign into Amelia again when they want to access their customer panel for the first time if they already signed into my website.
When I set the option for "Require password to login" in Customer Roles Setting as false, the customer cannot receive an email after typing in their email address. Could you please help me fix this? If I set that option as true, the customer's credential for logging into the website does not work for Amelia. What should be the username and password for Amelia Customer Panel then?
I wonder if it is possible that every new user who signs up for my website will automatically become an Amelia customer so that they can access the customer panel right away without any registration process?
Please let me know how to fix the above problem. Thank you for your help and have a nice day.
Best Regards,
Chen Zhao
Having same issue
Hello Chen
Amelia's Customer (and Employee) Panel log-in is different from any other log-in you have on your site (WordPress log-in, WooCommerce log-in, Memberpress log-in, or any other log-in you can create). At the moment, there is no way to link the two, so your customers have the same password for WooCommerce and Amelia. It is something frequently requested by our customers, and I do hope our developers will add that to the plugin soon, but I don't believe it's going to be any time soon.
I'll forward this to them again, but I'll kindly ask you to add it as a feature suggestion on this page. Features are pushed up on our "to-do" list when there are a lot of customers requesting those features, so having your vote as a customer can be beneficial to this feature being developed sooner.
If the emails that your customers receive contain something like "To set up your password, please visit this link...." - that's not coming from Amelia, but instead from WordPress. Amelia can only send email templates that are configured in Amelia/Notifications section. So, if you configure the Customer Panel, you need to add %customer_panel_url% in your notification templates. Then, when customers book for the first time, their account in Amelia is created, and when they click on the URL, they are either logged in (if you disabled the password option), or they create the password they use to log in in the future.
If you disable the password requirement, but no email is sent to an existing user (a user that already booked an appointment), check if you've enabled "Customer Panel Access" email template.
Kind Regards,
Aleksandar Vuković
[email protected]
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