We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2753218
I can't download AMELIA
Closed

Comments

  • Lesly started the conversation

    I can't download AMELIA
    After the purchase I got an email, I went to my account at https://store.tms-plugins.com/user/purchases and I click DOWNLOAD and it says "You are not allowed to download files" I need to download the plugin to put it on my website.
  • [deleted] replied

    Hi, Lesly!

    Thank you for your purchase.

    Sometimes it happens due to the browser's security settings. So, please try to download Amelia in another browser.

    Sorry for this inconvenience.

    Best Regards. 

  • Lesly replied
    Thank you, with your instructions I could download it
  • [deleted] replied

    Hi, Lesly!

    That's great! I'm glad the issue was resolved.

    Please feel free to contact us if you have any other questions.

    Best Regards.