We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2752320
SMS Not working
Closed

Comments

  •  2
    Victor started the conversation
    April 16, 2021 at 2:31pm

    Hi!

    SMS notifications suddenly stop working. I can't access the SMS settings tab. It only shows the spinner image  and never loads its content. I have another site where SMS works without problems. 

    I tried deactivating and reactivating Amelia plugin but the problem persists. Is there a solution for this? 

    Thanks!

  • [deleted] replied
    April 20, 2021 at 8:56am

    Hi Victor,

    thank you for reaching out to us; I am sorry to hear that this happened!

    I apologize for the later reply, as we don't work on weekends.

    Please let me know if your Amelia is the latest version (3.1.2), and WordPress 5.7.

    Also, has there been any change made such as changes in your number, user profile for SMS, or your provider? Or perhaps, there is a new plugin installed on your WordPress that could have caused the conflict.

    If none of these occurred, please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

    We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

    You can write credentials here just check PRIVATE Reply so nobody can see them except us.

  •  2
    Victor replied
    April 20, 2021 at 2:02pm

    Hi Ivana,

    I just updated the plugin to the latest version (Version 3.2) and the SMS notification started working again. I'm not sure what caused the problem, but I'm happy to see that it's okay now. I will write to you again in case I notice any hiccups.

    Thanks for the support.


  • [deleted] replied
    April 22, 2021 at 12:26pm

    Hi Victor,

    thank you for contacting back - yes, we have released a fix, as unfortunately we got several reports including yours that SMS is not working.

    Let me know if you need further assistancesmile.png

  • Matt replied
    April 23, 2021 at 1:46am

    I'm running 3.2 and it's still broken. API request on the SMS Notification tab in wp-admin returns 200 code and success message, but no data (see screenshot). Also console shows a script error (because data is null in returned JSON).

    3510796144.png

  • [deleted] replied
    April 23, 2021 at 2:26pm

    Hi Matt,

    thank you for contacting.

    We have changed the server for SMS, and now SMS is using different server IP address. Most probably the server IP address is blocked on your hosting provider. Can you ask your hosting provider to execute ping and see if there is any response? The new IP addresss of the server is 116.203.87.139. They need to execute: 

    ping smsapi.wpamelia.com

    If you have further questions please open up a new ticket.