We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
We have WPDataTables for almost a year now and would like to pay for another year but only when we can purchase the product without Paddle.net which I personally can only speak against: despite my repeated attempts to contact them I haven't been able to either update the purchased plugin nor gotten a single helpful response. They actually answered only once with an empty help promise and ignored all further requests. Terrible.
Is there a way I can purchase wpDataTables directly from the official site without having to use Paddle.net as to insure proper customer service throughout the next year?
Thank you.