Hi, I just bought the Pro version of Amelia and when I activate it I immediately get There has been a critical error on this website. Please check your site admin email inbox for instructions.
The Email error states the following:
When seeking help with this issue, you may be asked for some of the following information:
WordPress version 5.7.1
Current theme: Hello Elementor (version 2.3.1) Current plugin: Amelia (version 3.1.2) PHP version 8.0.3
Error Details
=============
An error of type E_ERROR was caused in line 26 of the file /home/grimshawco/public_html/wp-content/plugins/ameliabooking/src/Application/Services/Location/CurrentLocation.php. Error message: Uncaught Error: Call to undefined function AmeliaBookingApplicationServicesLocationcurl_init() in /home/grimshawco/public_html/wp-content/plugins/ameliabooking/src/Application/Services/Location/CurrentLocation.php:26
Thank you for your purchase, and sorry for the inconvenience.
We cannot say what happened without taking a look. Can you first try to reinstall the plugin?
If that doesn't work, please provide me a temporary WP-admin (administrator) login for your site where this happens, and FTP access credentials so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check Private Reply so nobody can see them except us.
Thank you, Steven, I was able to log in with those credentials.
However, I cannot isolate the issue.
Can you clone your website?
If yes - I'll ask you to install the Duplicator plugin. It will generate a couple of files that you can send me (along with the log-in credentials), and then I can create an exact copy of your website, see what the issue is and try to resolve it.
Please note that the files will be too large to attach to the ticket, so you can upload them via wetransfer.com and just send me the link.
The duplicate website will be sent to our developers for debugging, and hopefully, we'll be able to resolve this soon.
Hi, I just bought the Pro version of Amelia and when I activate it I immediately get There has been a critical error on this website. Please check your site admin email inbox for instructions.
The Email error states the following:
When seeking help with this issue, you may be asked for some of the following information:
WordPress version 5.7.1
Current theme: Hello Elementor (version 2.3.1) Current plugin: Amelia (version 3.1.2) PHP version 8.0.3
Error Details
=============
An error of type E_ERROR was caused in line 26 of the file /home/grimshawco/public_html/wp-content/plugins/ameliabooking/src/Application/Services/Location/CurrentLocation.php. Error message: Uncaught Error: Call to undefined function AmeliaBookingApplicationServicesLocationcurl_init() in /home/grimshawco/public_html/wp-content/plugins/ameliabooking/src/Application/Services/Location/CurrentLocation.php:26
Stack trace:
#0 /home/grimshawco/public_html/wp-content/plugins/ameliabooking/src/Infrastructure/WP/SettingsService/SettingsStorage.php(147): AmeliaBookingApplicationServicesLocationCurrentLocation->getCurrentLocationCountryIso()
#1 /home/grimshawco/public_html/wp-content/plugins/ameliabooking/src/Domain/Services/Settings/SettingsService.php(82): AmeliaBookingInfrastructureWPSettingsServiceSettingsStorage->getFrontendSettings()
#2 /home/grimshawco/public_html/wp-content/plugins/ameliabooking/src/Infrastructure/WP/WPMenu/SubmenuPageHandler.php(268): AmeliaBookingDomainServicesSettingsSettingsService->getFrontendSettings()
#3 /home/grimshawco/public_html/wp-content/plugins/ameliabooking/src/Infrastructure/WP/WPMenu/Submenu.php(73): AmeliaBookingInfrastructureWPWPMenuSubmenuPageHandler->render('wpamelia-dashbo...')
#4 /home/grimshawco/public_html/wp-includes/class-wp-hook.php(292): AmeliaBookingInfrastructureWPWPMenuSubmenu->AmeliaBookingInfrastructureWPWPMenu{closure}('')
#5 /home/grimshawco/public_html/wp-includes/class-wp-hook.php(316): WP_Hook->apply_filters('', Array)
#6 /home/grimshawco/public_html/wp-includes/plugin.php(484): WP_Hook->do_action(Array)
#7 /home/grimshawco/public_html/wp-admin/admin.php(259): do_action('amelia_page_wpa...')
#8 {main}
thrown
Hello Steven
Thank you for your purchase, and sorry for the inconvenience.
We cannot say what happened without taking a look. Can you first try to reinstall the plugin?
If that doesn't work, please provide me a temporary WP-admin (administrator) login for your site where this happens, and FTP access credentials so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check Private Reply so nobody can see them except us.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Aleksandar,
Any update on my issue ?
Regards
Steven
Just to let you know, the things I have done already,
I remove the paid plugin and reinstall the trial, the trial works fine?
I have removed all the database tables, uninstalled the trial and reinstalled the full version and same issue returns.
Thank you, Steven, I was able to log in with those credentials.
However, I cannot isolate the issue.
Can you clone your website?
If yes - I'll ask you to install the Duplicator plugin. It will generate a couple of files that you can send me (along with the log-in credentials), and then I can create an exact copy of your website, see what the issue is and try to resolve it.
Please note that the files will be too large to attach to the ticket, so you can upload them via wetransfer.com and just send me the link.
The duplicate website will be sent to our developers for debugging, and hopefully, we'll be able to resolve this soon.
Remember the PRIVATE response.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Steven
We did not do anything, as we were waiting for a duplicator installation from you.
Maybe it was just cache, or something similar. Either way, I'm glad to hear it's working now.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables