We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2751488
problem in payment
Closed

Comments

  • Dr started the conversation
    April 15, 2021 at 6:00pm

    I have a problem with paying when the customer pays using "woocomerce" that after completing the booking and payment process there is no appointment created and there is no paid services.

    https://drmekawi.com/

  • [deleted] replied
    April 16, 2021 at 9:59pm

    Hi, Husseinabdullah!

    Thank you for choosing Amelia.

    Please make sure that you set the integration according to our guide and also that you connected Services with WooCommerce products.

    I'd like to mention that if you use any additional plugin for WooCommerce (like WooCommerce Deposit), it won't work with Amelia.

    Looking forward to hearing from you.