We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2751398
Not working on local site
Closed

Comments

  •  2
    Saugé King started the conversation
    April 15, 2021 at 4:22pm

    Plugin just not working!

    I have just bought Amelia and installed it into my local site. Lots of things aren't working or are blank. When I click on the General settings for example, there is nothing on the flyout that appears (see pics), and when I try to add a service, I get a error 500 (see pics). I can't add my registration code as there are no fields to do so. If I try to add a category I get the above error.

    This is a local site:

    I am using Flywheel local with:

    nginx server

    Wordpress 5.7 (but it didnt work with the previous version either)

    PHP 7.3.5

    MySql  8.0

    Theme is Avada

    I have tried the plugin in both Firefox and Chrome with the same result.

    I have tried disabling all but the Avada core and builder plugins - same result

    Just can't do anything with it!

  • [deleted] replied
    April 16, 2021 at 5:14pm

    Hi Saugé,

    thank you for reaching out!

    I am very sorry to hear this happened - please go to Amelia > Customization > and Reset it.

    Then set the colors you'd like and Save.

    Please let me know if this fixed the issue.