Holiday Notice – Support Unavailable on April 18 and April 21
We just wanted to let you know that our support team will be offline on Friday, April 18th (Good Friday) and Monday, April 21st (Easter Monday) due to the holidays.
We'll be back on Tuesday, ready to assist you!
In the meantime, if you need any help, feel free to:
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Use the support widget in the bottom right corner on our websites (Amelia and wpDataTables) — our latest AI-powered assistant is there 24/7 to help with basic and intermediate questions,
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Browse our detailed documentation (Amelia, wpDataTables)
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Explore helpful articles,
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Or check out our YouTube channels for video guides!
Amelia YouTube Channel
wpDataTables YouTube Channel
Thank you for your understanding, and we wish you a wonderful holiday weekend!
Hi there. I purchased Amelia through Paddle.com on December 24, 2020 with a subscription paid through December 2021. I was unable to download the plug-in and in trying to do so I accidentally cancelled the subscription. The purchase receipt is attached. I would appreciate your reinstating my subscription and giving me a link so I can download it for my website. Thank you, Gideon.
My email is [email protected]
Hi, Gideon!
Thank you for your purchase.
We sent you an email after the purchase that contains credentials for the TMS Store, where you can access your purchase code and plugin anytime. Please check your inbox and the Spam folder one more time.
Regarding the cancelation: I will forward your request to my colleague and we will see what we can do about it.
Best Regards.
Hi, Gideon!
I'm afraid, we can't just call the cancelation off, so you will have to simply purchase a new annual subscription after the current one expires.
Until then, you will be able to use our support and will have access to all the updates.
Please let us know if you have any other questions.
Best Regards.
Thank you! Gideon