As previously announced via banners and our newsletters, support is no longer available through this platform.
For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.
You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.
Paid customers: Please log in to your store account for support.
Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com
Hi there. I purchased Amelia through Paddle.com on December 24, 2020 with a subscription paid through December 2021. I was unable to download the plug-in and in trying to do so I accidentally cancelled the subscription. The purchase receipt is attached. I would appreciate your reinstating my subscription and giving me a link so I can download it for my website. Thank you, Gideon.
My email is [email protected]
Hi, Gideon!
Thank you for your purchase.
We sent you an email after the purchase that contains credentials for the TMS Store, where you can access your purchase code and plugin anytime. Please check your inbox and the Spam folder one more time.
Regarding the cancelation: I will forward your request to my colleague and we will see what we can do about it.
Best Regards.
Hi, Gideon!
I'm afraid, we can't just call the cancelation off, so you will have to simply purchase a new annual subscription after the current one expires.
Until then, you will be able to use our support and will have access to all the updates.
Please let us know if you have any other questions.
Best Regards.
Thank you! Gideon