We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2750594
My paid subscription
Closed

Comments

  • Gideon started the conversation
    April 14, 2021 at 11:35pm

    Hi there. I purchased Amelia through Paddle.com on December 24, 2020 with a subscription paid through December 2021. I was unable to download the plug-in and in trying to do so I accidentally cancelled the subscription. The purchase receipt is attached. I would appreciate your reinstating my subscription and giving me a link so I can download it for my website. Thank you, Gideon.
    My email is [email protected]

  • [deleted] replied
    April 15, 2021 at 11:12pm

    Hi, Gideon!

    Thank you for your purchase.

    We sent you an email after the purchase that contains credentials for the TMS Store, where you can access your purchase code and plugin anytime. Please check your inbox and the Spam folder one more time.

    Regarding the cancelation: I will forward your request to my colleague and we will see what we can do about it.

    Best Regards. 


  • [deleted] replied
    April 18, 2021 at 10:05pm

    Hi, Gideon!

    I'm afraid, we can't just call the cancelation off, so you will have to simply purchase a new annual subscription after the current one expires.

    Until then, you will be able to use our support and will have access to all the updates.

    Please let us know if you have any other questions.

    Best Regards. 

  • Gideon replied
    April 26, 2021 at 9:39pm

    Thank you! Gideon