Hi there. I purchased Amelia through Paddle.com on December 24, 2020 with a subscription paid through December 2021. I was unable to download the plug-in and in trying to do so I accidentally cancelled the subscription. The purchase receipt is attached. I would appreciate your reinstating my subscription and giving me a link so I can download it for my website. Thank you, Gideon. My email is [email protected]
We sent you an email after the purchase that contains credentials for the TMS Store, where you can access your purchase code and plugin anytime. Please check your inbox and the Spam folder one more time.
Regarding the cancelation: I will forward your request to my colleague and we will see what we can do about it.
Hi there. I purchased Amelia through Paddle.com on December 24, 2020 with a subscription paid through December 2021. I was unable to download the plug-in and in trying to do so I accidentally cancelled the subscription. The purchase receipt is attached. I would appreciate your reinstating my subscription and giving me a link so I can download it for my website. Thank you, Gideon.
My email is [email protected]
Hi, Gideon!
Thank you for your purchase.
We sent you an email after the purchase that contains credentials for the TMS Store, where you can access your purchase code and plugin anytime. Please check your inbox and the Spam folder one more time.
Regarding the cancelation: I will forward your request to my colleague and we will see what we can do about it.
Best Regards.
Hi, Gideon!
I'm afraid, we can't just call the cancelation off, so you will have to simply purchase a new annual subscription after the current one expires.
Until then, you will be able to use our support and will have access to all the updates.
Please let us know if you have any other questions.
Best Regards.
Thank you! Gideon