We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
I used loco translator to translate Amelia plugin to German language but it gives me this message
Warning: Falling back to source extraction because wpamelia.pot is missing
may you please help me
Hi JS,
thank you for reaching out to us!
I am sorry to hear this happened.
Please make sure you didn't miss any steps:
You install Loco, open Home, and go to "Amelia" within Loco Translate. Then find your language (if it exists, but Polish is there), translate missing strings, and save it. Then you overwrite the existing translation in../wp-content/plugins/ameliabooking/languages/po_PO/ folder.
Regarding saving previous translations while getting Amelia updated:
Loco Translate should keep a backup somewhere in its folders.
To be safe, when you change the translation, go to ../wp-content/plugins/ameliabooking/languages/YOUR_LANGUAGE/ folder and copy that folder on your PC. Then, when Amelia updates, simply replace the files in there, and that's it.
Please note, though, that new updates may include new features, so strings from those features are added in the translation. If you overwrite the file, you will lose the new strings.
Hope that will help.
thanks very much for replying :)
the reason was that in german there are two languages code the normal code DE and the DE_formal one so I chose the formal one and the default DE code language which comes with the Amelia plugin is normal.
so I have just changed the german language (DE) code without the DE_formal way and the problem it has been solved.
I'm happy to hear this; thank you for letting me know.
If you need anything else, please feel free to contact us