Hi, when a customer registers with the event, the phone number does not show up in the Customers section (Edit). I even manually tried to add the number but it doesn't save the number.
I am sorry to hear this happens; do you have the newest version of Amelia 3.1.2 and WordPress 5.7.?
Also, please make sure to change the customer profile/book while not logged in to WP as an admin .
If someone is booking while logged in to WordPress, customers' information in the booking form are pre-filled with that user's /customer created in Amelia for that user/ information . You shouldn't be booking test appointments while logged in to WP as an admin though, as the user can get mixed access/permissions in Amelia afterwards (the customer role could be added to the admin). Maybe it is the case when the user is logged in to WP - could you please tell me is the phone number saved for this customer or not (before this appointment) ? Did you add it in the booking process and it wasn't saved at all?
Could you tell me is this happening for non-logged in users?
Hi, when a customer registers with the event, the phone number does not show up in the Customers section (Edit). I even manually tried to add the number but it doesn't save the number.
Note: This problem happens only when the customer registers for the event, when I add a customer it saves the phone number.
Hi Sinan,
thank you for contacting us!
I am sorry to hear this happens; do you have the newest version of Amelia 3.1.2 and WordPress 5.7.?
Also, please make sure to change the customer profile/book while not logged in to WP as an admin .
If someone is booking while logged in to WordPress, customers' information in the booking form are pre-filled with that user's /customer created in Amelia for that user/ information . You shouldn't be booking test appointments while logged in to WP as an admin though, as the user can get mixed access/permissions in Amelia afterwards (the customer role could be added to the admin). Maybe it is the case when the user is logged in to WP - could you please tell me is the phone number saved for this customer or not (before this appointment) ? Did you add it in the booking process and it wasn't saved at all?
Could you tell me is this happening for non-logged in users?
Thank you, I was testing while I was logged in as Admin, which solves the problem.
Thanks again for a prompt response.