We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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  Public Ticket #2750502
Customer phone number not saved
Closed

Comments

  •  1
    Sinan started the conversation
    April 14, 2021 at 8:47pm

    Hi, when a customer registers with the event, the phone number does not show up in the Customers section (Edit). I even manually tried to add the number but it doesn't save the number.

  •  1
    Sinan replied
    April 15, 2021 at 4:12am

    Note: This problem happens only when the customer registers for the event, when I add a customer it saves the phone number.

  • [deleted] replied
    April 15, 2021 at 11:13am

    Hi Sinan,

    thank you for contacting us!

    I am sorry to hear this happens; do you have the newest version of Amelia 3.1.2 and WordPress 5.7.?

    Also, please make sure to change the customer profile/book while not logged in to WP as an admin .

    If someone is booking while logged in to WordPress, customers' information in the booking form are pre-filled with that user's /customer created in Amelia for that user/ information . You shouldn't be booking test appointments while logged in to WP as an admin though, as the user can get mixed access/permissions in Amelia afterwards (the customer role could be added to the admin). Maybe it is the case when the user is logged in to WP - could you please tell me is the phone number saved for this customer or not (before this appointment) ? Did you add it in the booking process and it wasn't saved at all? 

    Could you tell me is this happening for non-logged in users?


  •  1
    Sinan replied
    April 15, 2021 at 3:51pm

    Thank you, I was testing while I was logged in as Admin, which solves the problem.

    Thanks again for a prompt response.