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  Public Ticket #2749598
Email and SMS notifications
Closed

Comments

  •  3
    Hussnain started the conversation
    April 14, 2021 at 6:21am

    Hi. Our customers and specialists are not receiving emails or SMS notifications. These are enabled from the backend but still don't. We checked in spam folders but nothing is there.

  •  3
    Hussnain replied
    April 14, 2021 at 6:22am

    Is there any email log we can check?

  • [deleted] replied
    April 14, 2021 at 4:36pm

    Hi Hussnain,

    thank you for reaching out to us!

    I am sorry to hear that notifications are not being sent; issue with email notifications could be caused by several reasons:

    1. Your hosting provider is blocking all 3rd party settings, and only allowing their SMTP (or other) settings. 

    2. Your website has PHP version less than 7 

    3. The credentials are not correct 

    4. There's something else blocking the notifications from being sent. 

    5. If you're using Gmail, please make sure "Allow less secure apps" is enabled.

    Please check these points, and let me know if you were able to resolve the issue. 

    If not, would you be able to provide me admin-level credentials for your website along with the database and FTP credentials, so we can test both emails and SMS.

  •   Hussnain replied privately
  •  3
    Hussnain replied
    April 21, 2021 at 5:53am

    Hello, any update on this?

  •  3
    Hussnain replied
    April 22, 2021 at 9:43am

    Hello, 
    Any update please?

    Thanks

  • [deleted] replied
    April 22, 2021 at 12:40pm

    Hello Hussnain,

    thank you for the kind reply; I apologize for the later response, due to the larger income of tickets.

    Please advise if you have updated your Amelia to 3.2. version, as a fix for SMS was released with it.

    If you have and the issue still persists, we have changed the server for SMS, and now SMS is using different server IP address. Most probably the server IP address is blocked on your hosting provider. Can you ask your hosting provider to execute ping and see if there is any response? The new IP addresss of the server is 116.203.87.139. 

     They need to execute:

    ping smsapi.wpamelia.com
  •  3
    Hussnain replied
    April 22, 2021 at 12:42pm

    Hello. Thanks
    I will check.

    And what about emails?

  • [deleted] replied
    April 22, 2021 at 2:57pm

    Hello Hussnain,

    here is the update on emails:

    Test email works, so emails are probably ending up in SPAM unfortunately, or are being blocked even before that. 

    It would be the best to switch to SMTP for your email notifications; as PHP is default and usually not recommended.

    • SMTP (Simple Mail Transfer Protocol) – here is how to configure SMTP mail service for Gmail, but you can set it up for any other outgoing service that supports SMTP for a mail client. When you select this option, four inputs will appear – you need to populate them in to configure SMTP properly. A Google SMTP example:
      • SMTP Host – smtp.gmail.com
      • SMTP Port – 465 (SSL) or 587 (TLS)
      • SMTP Secure – SSL, TLS or Disabled
      • SMTP Username – Your Gmail address
      • SMTP Password – Your Gmail password

      For Gmail, it is also necessary also to turn on the “Allow less secure apps” option in your Gmail account.